How do I set up an online ordering account if I AM currently a Classic Coffee Systems customer?
If you are an existing Classic Coffee Systems customer, you must have your account created by either someone at Classic Coffee Systems. You can also create your online ordering account automatically online. Simply click the "Sign Up" option under "Online Ordering" on the top menubar. You will be brought to a page that allows you to select if you are a new or existing customer. Click on the upper orange box for existing customers. You will be asked to provide your name, email address, password, and a valid Classic Coffee Systems account number in order to create your account. Please note that once you create your account, it takes approximately 48 hours for your customer-specific pricing to be generated on our website so you get the savings you signed up to receive when you created your account with Classic Coffee Systems.
How do I set up an online ordering account if I am NOT currently a Classic Coffee Systems customer?
If you are an not existing Classic Coffee Systems customer, you must have your account created by either someone at Classic Coffee Systems. You can initiate the process online. Simply click the "Sign Up" option under "Online Ordering" on the top menbuar. You will be brought to a page that allows you to select if you are a new or existing customer. Click on the lower orange box for new customers. Fill out the form as completely as possible and someone from Classic Coffee Systems will contact you promptly to set up your account.
How do I login to Classic Coffee Systems Service' online ordering?
You must be a member to login. The login is always accessible at the top of the site on any page throughout our site. Simply type your E-mail address and password in the login box provided. You will be brought to our featured products of the month page and a welcome message will appear upon successful login at the top of the page.
Why does it say "$Login" next to the price for every item?
If you do not have an account set up with Classic Coffee Systems, have not logged in, or place an order
before your pricing has been created, all pricing will display as "$Login." Classic Coffee Systems
does not display list price as the mindset of our online ordering system is custom pricing for every customer.
This pricing is usually lower than the list price and therefore, we do not want to mislead both existing
and potential customers about our costs.
Common questions about the Quick Order page/feature
What is the Quick Order page?
The Quick Order Page is "your" list of items that you purchase from Classic Coffee Systems at special pricing on a regular basis. The purpose of the Quick Order page is to provide a fast and easy method for you to order the merchandise you order most frequently or that is important to you. Only a member will see/establish a Quick Order List. To add an item to your Quick Order page, simply find the item anywhere on the website: via search, catalog, product detail, etc. Then click the hyperlink under the item that says "+ To Quick Order" and the item will automatically show up along with your other items on the Quick Order Page.
How do I Order item(s) from Quick Order Page?
You can select quantities for all the products you want to order, select the unit of measure you would like to purchase them in, and then hit any ONE add to cart button to have all the items added quickly to your cart. Once an item has been added to your cart, a green checkmark will appear next to it.
How do I Add/Remove Items on Quick Order Page?
To add an item to your Quick Order page, simply find the item anywhere on the website: via search, catalog, product detail, etc. Then click the hyperlink under the item that says "+ To Quick Order" and the item will automatically show up along with your other contracted items on the Quick Order Page. To remove an item from the Quick Order page, just click the hyperlink under the product that says "Remove From Quick Order" and the page will reload with that item removed from the Quick Order list. Please note that you can only remove items that you have added yourself. Items that you receive contracted pricing on will always display on the Quick Order page.
Common questions about the Recurring Orders
What is a Recurring Order? How Is It Different from a Regular Order?
Recurring Orders are a convenient way to save a shopping cart's contents for purchase on a scheduled basis
that you control. With a recurring order, you place all the items in your cart that you wish to purchase
regularly and then name the order (such as Monthly Coffee) and select a day of the month you would like
to receive an email reminder to purchase that order. Recurring orders can be placed on hold if you have
enough supplies for the time-being. When you receive your recurring order email reminder, simply click
the link in the email and you will automatiically be logged into Classic Coffee Systems's Online Ordering
Site and all of the items you have selected will be placed in your cart and ready for quick checkout.
We will never process a recurring order without your intervention, so there is no confusion when
the order is placed. Regular orders are recurring orders are processed the same; Recurring orders
just give our customers an extra measure of convenience.
You can create a recurring order as follows:
1. Shop for your favorite coffees and teas, add them to your cart, and proceed to checkout.
2. At the bottom of your cart, you will be asked if you would like to set up this order as a recurring order. Answer, Yes.
3. Continue with checkout, where you will be asked to select a name for your recurring order and the day of the month you would like it processed.
4. Complete checkout, and you're done!
Can I Have More Than One Recurring Order?
Yes. You can set up multiple recurring orders using the our website.
How Is My Recurring Order Processed? How Will I Know When It's Time To Place My Order?
On the day you choose to have your recurring order processed, you will receive an email reminder.
Inside this email, there will be a link that automatically logs you into our website and places
the recurring order items in your cart. You will then continue the checkout process as normal.
We do not automatically bill your credit card on that day. You, as a customer, will follow the email
link to the website and place the order yourself, to allow for flexibility.
Can I Edit a Recurring Order?
Yes. When you log into the website, on the top menu, click on the "Recurring Orders" menu option. This is your
Recurring Orders Account Management page. It displays the name of your recurring order, the last day it was
processed, the day of month you choose to process it, the order status (hold or normal processing), and
buttons to delete/buy your order now. You can also drop down details of the order to see the items,
quantities, and prices of the items you are ordering by clicking the "plus" sign next to the order name
to expand its details.
To edit an order, simply click on the Recurring Order's Name and you will be brought to a page that allows
you to change the order name, the day it is processed, and a way to place the order on "hold." You cannot
edit the items/quantities in your recurring order. To do this, simply create another recurring order
using one of the two methods above and then you can choose to delete the old recurring order. To make
sure changes made are saved, make sure you click the "Save Changes to Recurring Order" button before
exiting the maintenance page.
Can I Delete a Recurring Order?
Yes. When you log into the website, on the top menu, click on the "Recurring Orders" menu option.
This is your Recurring Orders Account Management page. On the far right hand side of the page,
a button appears that says "Delete Order." You will be asked to confirm whether or not you want
to delete this order as a safeguard against accidental deletion. If you confirm and answer "yes",
you will brought back to the main Recurring Orders Maintenance Page and the order will be removed
from the list of recurring orders at that point.
Can I Put My Recurring Order on Hold? How Can I Return It To a Normal Scheduled Process Day?
Yes. If you do not want a particular recurring order to be processed in a certain month because
you do not need the order fulfilled at that time, you can place an order on Hold until you decide
to change the order status back to Normal.
When you log into the website, on the top menu, click on the "Recurring Orders" menu option. This is your Recurring
Orders Account Management page. Click on the name of the order you would like to place on hold. Under the
Maintenance screen that appears, check the button to place your order on HOLD status and hit "Save Changes
to Recurring Order." To return the order to its normal processing schedule, simply log back into the Recurring
Orders Maintenance page, click on the order, and check the button to place your order back to Normal Delivery.
Can I Purchase My Recurring Order at any Time or Only on the Day I Set It Up For?
Yes. When you log into the website, on the top menu, click on the "Recurring Orders" menu option.
This is your Recurring Orders Account Management page. On the far right side of the screen, there is a
button that says "Buy Now." This will put your recurring order directly in your cart, and place
you into the checkout process. This is the fastest way to purchase a recurring order.
It is important to remember in both instances, that buying your recurring order on a day other than the day
you have set to process the order on normally, does not change the processing schedule. For example, if you
set up a recurring order on the 15th of every month for Hazelnut Coffee and decide on the 5th that you are
running low and need your order placed sooner, you can do so, but on the 15th you will still be sent an
email reminding you to order. In a situation as such, simply place your recurring order on Hold until
after the 15th and then turn normal delivery back on.
Can I Add Items to My Order When I Am Purchasing a Recurring Order or Can I Only Buy Those Items Set in My Recurring Order?
Yes. You can add additional items/coffees/teas you may need at the time of a recurring order
that are not part of your recurring order. These items will not be added to your scheduled delivery.
Your recurring order will remain unchanged and your current order will just have the extra items you need in it.
I just received an email reminder to order, but I don't need supplies. Do I need to do anything?
When you receive an email reminder from Classic Coffee Systems, we are just reminding you that we are going to be in your area on your scheduled delivery day to deliver goods and/or perform service/maintenance. If you do not need anything, there is no need to respond or contact Classic Coffee Systems. You can always order at any time when you need something; the email reminders just serve as an extra part of the online customer service.
I have logged in but every page says "The Information Is Currently Unavailable." What Does This Mean?
Classic Coffee Systems provides custom pricing on the web to all of its customers, so the experience is no different than having to contact us yourselves for your pricing. However, in order for the pages to display products, your custom price for that product must be created by our software. Typically when a new account is created it takes about 48 hours for your special pricing to reach the web. If you have a new account and have waited over 48 hours or have an existing account that you were able to order from and start receiving this message, please contact us and we will ensure your problem will be attended to immediately.
I forget my password - can you send it to me?
If you've forgotten your password, simply click on forgot password link on the member login section, enter your login email address, and we will promptly E-mail you your password.
How do I Add/Remove Items in the Shopping Cart?
To add an item to your Shopping Cart, simply select an amount in the quantity drop down box located near the item price. Then select the unit of measure you would like to purchase the items in. Clicking any ONE add to cart button on a page will add all the items you have selected to your cart at once. You can add an item(s) from all Searches, Product Catalog, History and Custom Order Pages. To remove a product from your Shopping Cart, go the Shopping Cart page, click on REMOVE checkbox or set the number in the quantity box to zero (0) and update the cart. Just click on the words "Proceed to Checkout" in the small cart on the right side of the page or "View Cart" located many places on the site. This will take you to the Shopping Cart page. From there you can view all the items in your cart, remove products or change product quantities, continue shopping, or proceed to Checkout. From any page that displays a list of items, you can simply add quantities in the quantity box, select a unit of measure, and just hit add to cart next to any item to quickly add all the items on the page to your cart. You will always see your cart contents on the right side of the screen under the search box for quick reference.
What does the order history page let me do?
The Order History page displays your online order history with Classic Coffee Systems. It shows you a brief summary of each order you have placed online and allows you to re-order items directly from the history page. Please note online order history will not show orders you have phoned or faxed in to Classic Coffee Systems.
How do I locate products I am looking for?
We provide the most flexible Search capabilities in the industry. With over 25 years experience in dealing with customers we know what a customer requires in order to locate a product. You can search by SKU by entering any part of a product number. We will respond with “all” products that meet your selection criteria. In almost all cases, these equivalent items are the same in form, fit and function as the one you searched for and will most likely be at a substantially lower price. We always provide a Search box located near the navigation menu on right side of your screen. Simply enter anything you want and we will respond will all products that meet your selection criteria. The system has most products identified by “keywords” and we search those “keywords” as well as all of the information associated with a product that relates to your selection criteria. We suggest that when you do not know the entire product number that you enter whatever information you do have.
I've used the search feature, but I still can't find what I want. What should I do?
If you have this much difficulty in locating the product you require, we just may not carry it online. However, we can almost certainly order any item(s) you are looking for. Please contact us by clicking here and we will attempt to assist you.
What happens if I order an out-of-stock item?
When your delivery arrives, any items out-of-stock will be noted on your printed invoice. We will deliver these items as soon as we receive them. If you do not want us to deliver the out-of-stock items please contact us and inform customer service to cancel the backorder.
Do you have a printed catalog?
Yes. If you would like a copy of the Classic Coffee Systems Product Catalog, you can e-mail
info@classiccoffee.com or 888-537-3300 and we will put one in the mail for you. Please provide us with your account number, company name and whose attention we should mail the catalog to. You can also view a PDF our our brochure online on our content site under "Our Programs".
Do you charge sales tax?
Because Internet vendors are required to collect sales tax in any state where they have a physical presence, we must charge sales tax in those jurisdictions. Sales tax does not currently display as part of the order total on your online receipt. Our online ordering software may have this capability in the future.
How much do you charge for shipping?
For some orders a freight charge will be added to your order. Please contact a Classic Coffee Systems
Representative if you have questions about your freight.
Additional charges for some orders may apply. These will be notified to you on an order-by-order
basis before the order is processed.
What type of payment methods do you accept?
In addition to accepting payment by check in thirty (30) days, we accept payment with VISA/MasterCard, American Express and Electronic Funds Transfers. If you would like to discuss payment terms our accounting department is available to provide you with all the necessary information you can contact them at info@classiccoffee.com or 888-537-3300.
Why do I have to enter my P.O. # when ordering online?
Purchase order requirements are set by your company, not by Classic Coffee Systems. If you do not use purchase orders, you will not receive an alert. Purchase Order numbers can be entered in the Purchase Order Number Field when checking out. For companies that require a PO number when placing an order, you will be alerted in the checkout process that one is required to complete the order.
How can I change my online Shipping/Billing Information?
To ensure the security of our customers, at the time of checkout, Classic Coffee Systems makes available
only those shipping or billing addresses that have been approved by your company over the phone or via email with us.
If you would like to add a shipping/billing location, simply contact us. Classic Coffee
Systems will verify that the shipping/billing address is valid and add it into our system, so next time you log into
our website to shop, you should see your new address.
How long does it take to get my order delivered?
Typical delivery is the next business day for all orders received by 2:00 PM. Bulk items may be
the next day but should be expected to be later. In all cases you will be notified of when your
can anticipate receipt of the merchandise.
Can I cancel an order after it has been submitted?
Once it has been submitted online the order has been placed. To amend or cancel an order, please contact info@classiccoffee.com or call 888-537-3300.
What is your Privacy Policy?
We recognize the sensitive nature of your personal account information. For your protection, all information transmitted to us while visiting our Web site is secured using the latest technology in software encryption and security. We use the information collected to process orders and to provide you a personalized shopping experience. We also use information gathered to send promotional material about Classic Coffee Systems from time to time. This promotional material is opt-in and users may opt-out of future mailings by following the instructions located within the mailing itself. You can view our online privacy policy by clicking PRIVACY POLICY under the FAQ menu.
Is Classic Coffee Systems' online ordering secure?
Yes, Classic Coffee Systems uses the Secure Sockets Layer (SSL) protocol and digital certificates to ensure a safe, secure transaction. We use the latest 128-bit encryption technology to keep your personal information safe. This includes your user name, password and credit card number and expiration date. The encryption process takes all of the personal information and converts it into code that is securely transmitted over the Internet. If you experience fraudulent use of your credit card as a result of using your credit to make a purchase through Classic Coffee Systems, you must notify your credit card provider in accordance with its reporting rules and procedures.
How is the information we provide used?
We use registration information (name, shipping address, E-mail address, phone numbers, etc.) to contact customers in regards to orders placed at Classic Coffee Systems when necessary.
Do we use cookies?
Our site uses cookies to keep track of how customers are navigating our site and to provide you with personalized content. Most browsers are initially set to accept cookies. If your browser is set to refuse cookies, you will not be able to order from Classic Coffee Systems.
Who do I contact about problems with your site?
Contact customer service at info@classiccoffee.com or 888-537-3300. Please provide them with your account number and the specifics of the problem that you encountered. We will address the problem immediately and let you know when it is resolved.
